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  • August 9, 2022
Mark Raffan - Supercharge Marketing

Thought leadership isn’t just a buzzword. Getting it right and properly harnessing its power can take a brand to the next level. However, where should companies start?

Founder (and host) of negotiation podcast Negotiations Ninja™ and content marketing agency Content Callout, Mark Raffan, has a few ideas. Coming from the world or procurement, serial entrepreneur Mark is truly passionate about thought leadership. 

“Anyone that’s thinking of developing a thought leadership brand: What I want you to start thinking of is, what is the thing in your industry that you would chop down with a sword?” Mark tells Lumen5’s Dani Hao in this episode of Supercharge Marketing.

His strong background in negotiation also led him to realize that marketing offered the opportunity to influence and gain the trust of more than one person at a time — thousands, in fact. Having coached executives and teams in some of the largest companies in the world — including Zendesk, Nike, Citibank, the Sasha Group, Salesforce, the U.S. Army, LinkedIn and Humana — Mark has learned that sometimes stirring the pot is the best course of action.

“If someone disagrees with you, that is fantastic. That’s like best-case scenario: Lean into it, have the debate, have the conversation. As long as it’s polite, who cares?”

Tune into this episode of Supercharge Marketing to gain insight into why the only way to become a thought leader is to go against the grain, the two rules of creating (desirable) controversy, and how distribution is just as important as production in content marketing on (and off) social media.

Key Takeaways

Exposing industry lies is the building block of a thought leadership brand.

To build a brand beyond buzzwords, Mark recommends rooting out the incorrect orthodox view and chopping it down with a sword.

“You would think that your reach is reduced,” he explains. And while it’s not as broad, the depth of engagement is so much higher. “When they consume your content, it’s not just a cursory glance — they actually consume it [and] start to absorb it.”

Social media marketing is very powerful — if leveraged in the right way.

Thought leadership content can be both intellectually rigorous and fun to consume at the same time, Edelman found. “If you’re going to challenge someone in your industry, and you want them to actually read your stuff, it has to be out there,” Mark says. “Not just producing it, but distributing it.” The company page, thought leaders, employee influencer marketing efforts, and paid distribution are all gateways for proper social media marketing.

Gartner reported an 80% move to digital B2B sales interactions. “If you’re not controlling the narrative out there in the marketplace … to control the influence and persuasion of your target audience … there’s so much opportunity that you’re missing out on,” Mark says.

Influence and trust are two key ingredients of both negotiation and content.

Mark found marketing was the perfect sidestep from the world of negotiation because of the crucial roles of trust and influence. “We realized that we could influence and persuade one person at a time with negotiation, but we can influence and persuade thousands of people at a time with marketing,” he explains.

Most importantly, the fundamentals of getting someone to do something are so similar. “All we did was take the principles in negotiation and try and apply them as best we could to the principles in marketing,” he says. “And lo and behold: It’s worked.”

Episode Highlights 

💡 Thought leadership is not just a buzzword.

[02:25] “And so when we think about thought leadership, and we think about all of the things that go into it, it’s not just a buzzword. It’s about developing someone within your organization that is already amazing at what they do into a thought leader within their space. Or it is about harnessing thought leaders that already exist within your industry to use them as quote unquote, influencers to be able to build your brand. Or the third option is to hire those thought leaders, and then use their thought leadership status to amplify your brand.”

💡 Going against the grain pays off in the long run.
[05:00] “We also started thinking about what are some things that go against the grain of the industry that most people secretly agree to, but most people won’t say out loud. And so for us, when we thought about that … it was the whole concept of win-win negotiation — which we think is the biggest lie that’s ever been told in the negotiation world. We think it’s nonsense.”

💡 Taking an opposing stance is down to two things: what to avoid and what to lean into.

[08:28] “It comes down to: number one, knowing what to avoid and number two, knowing what to lean into. So knowing what to avoid first has to line up with your values as a company — for us, we don’t post anything religious [or] that’s related to gender roles and stereotypes … because we don’t have a position on any of that stuff. If you want to do something, do it, we really don’t give a shit. So that’s the stuff that we avoid. The stuff that we lean into is going to be stuff that really gets us fired up.”

💡 Content creation is important, but distribution is crucial for it to work.

[12:14] “It’s not just a matter of actually producing the content, but how is anyone actually going to find out about it. So your content and the success of your content is a function of two things: Producing good content [is] function number one, and function number two [is] distributing that good content. If no one reads it, it’s not going to work.”

💡 Debate and disagreement are opportunities — don’t avoid them.

[17:09] “Debate is good. And this is what I think kills a lot of B2B brands when they start this whole thought leadership process is [that] they’re like, what if someone disagrees with us online? What if someone calls us names? I was like, listen, you couldn’t wish for a more beneficial opportunity. That is literally what you are trying to do. You’re trying to create debate. You’re trying to create conversation, you’re trying to create engagement. If someone disagrees with you, that is fantastic.”

Bonus Advice for Supercharging Your B2B Marketing

🚀 Learning from our mistakes is all part of the process.

Everyone in every industry fails at some point in their career — sometimes significantly. But it’s always a learning opportunity.

“You’re going to screw up and if you’re not failing, you’re probably not trying anything new. You’re probably not trying anything different,” Mark says. “So don’t take it too hard. Learn your lesson. Adapt and move on.”

About Mark Raffan

Mark Raffan - Founder of Content Callout and Negotiations Ninja

💥 What he does: Founder (and host) of negotiation podcast Negotiations Ninja™ and content marketing agency Content Callout.

💻 Content Callout on the web: Twitter | LinkedIn 

💻 Negotiations Ninja™ on the web: Twitter | LinkedIn 

🔗 Mark on the web: Twitter | LinkedIn 

🧠 Mark’s big idea: “Anyone that’s thinking of developing a thought leadership brand, what I want you to start thinking of is, what is the thing in your industry that you would chop down with sword?

Listen Now

This episode of the Supercharge Marketing podcast is available to listen to on all main streaming platforms including SpotifyApple PodcastsGoogle PodcastsAmazon Music and more. Listen here.

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